Terms of service

Minimum Spend
We have a minimum spend of $400 (before delivery) in order to keep things financially sustainable for our team. 

Minimum Quantity Per Item
We have a minimum quantity requirement of 8x pieces per item (this applies for all menu items except Savoury Bites, Sweet Bites, Cakes and Platters).

Pricing
All prices quoted are inclusive of GST unless otherwise stated. We do our best to keep the website current, however we reserve the right to alter prices without notice.

Booking Confirmation
Once your order request has been received by The SFC, you will be sent a quote via email. Please ensure that all details are correct including: time and date of delivery and collection, number of people, dietary requirements, location and contact details. Once you are happy with the quote, please respond via email confirming the order. You will then be required to pay a 50% deposit. The SFC will only confirm the order once the deposit has been received.

Payment
Invoices are sent to your nominated email address. Full payment is due prior to event unless prior arrangements have been made. Our bank account details are located on each invoice for payment by direct transfer, and we also accept payment by credit card. Please note payments via credit card online incurs a 2.5% processing fee. 

Confirmation of Numbers and Details
A confirmation of final numbers, dietary requirements, and finalised menu is due no less than 48 hours prior to your event. This confirmed number will be the minimum number which will be charged. 

Cancellations/Postponements
If you're event is cancelled, the following terms apply:

Once your 50% deposit has been received and your catering is booked in, it is likely that we will be turning down other catering requests for that day. Because of this, we have a firm cancellation policy. If you need to cancel or postpone your catering order, please contact us directly via phone. The following charges will be made for cancellation:

•  In the case of cancellations notified forty (40) business days or more, The SFC will refund the full amount paid.

•  In the case of cancellations notified between four (4) and forty (40) business days’ notice, The SFC will retain the full amount paid to cover lost sales and the customer will be issued a credit note.

•  In the case of a cancellation notified four (4) business days or less notice, The SFC will retain the full amount paid to cover food loss, labour loss and lost sales.

We ask that you place your order as early as possible to avoid the risk of your date becoming unavailable due to other bookings. We recommend sending us an email just to let us know what date your event is on and we'll pencil you in.

Food Safety
The SFC staff and suppliers prepare all food in accordance with the food standards set by the NZ National Food Control Plan and Food Act 2014. All our food is assembled daily in our 'A Grade' Auckland premise. We will communicate the shelf life and any heating/cooling instructions with all deliveries. If these instructions are not adhered to we will not be liable for any illness caused.

Allergens and Dietary Requirements
We are more than happy to cater for any food intolerances such as gluten, nuts, soy, eggs etc.

However if it is more than an intolerance, and instead an allergy, unfortunately we cannot cater for this as everything is made in the same kitchen, and whilst every effort is made to keep your order free from communicated allergies we cannot 100% guarantee that every trace of the allergy will be removed. 

All menu items may contain traces of gluten, soy, tree nuts, sesame, milk, eggs, fish, shellfish, lupin, wheat. 

The SFC will not accept responsibility or liability for an adverse reaction to any of our food by any guest. Prior and clear communication of any dietary requirements must be received in writing prior to the event.

Staff Costs
The SFC function staff are available for hire for a minimum of three hours. Current rates can be viewed in the “Staffing Costs” section at the bottom of the “Catering Menu” page . Should we make an exception to provide catering on a public holiday, public holiday rates apply to these; which will be quoted upon inquiry only. Bookings including staff must be confirmed 7 days prior to the date of the event.

Damaged / Misplaced Equipment
All of our catering orders come on reusable platter boards and other reusable tableware including but not limited to ramekins, cutlery, plates, etc. Any damage (including lipstick stains on our napkins that don't come out with stain remover) or loss of equipment that is caused to equipment by the client, client’s guests, venues or venues employees will be charged to the client and invoiced at the full replacement cost.

Menu Changes
Menus are subject to change according to seasonal and supplier availability. We do endeavour to alert clients to any changes, however, this is not always possible and in some instances some products may be substituted for similar quality ingredients.

Delivery/ Pick-up
Standard delivery hours are 8am to 6pm Monday - Saturdays. Sundays and public holidays are outside our standard delivery hours. The SFC reserves the right to apply a surcharge of 20% on deliveries outside of these hours. We have a combined delivery and pick-up fee, which can of course be waived if you would prefer to pick up and return to our kitchen in Glendene, Auckland. The pick-up will be at an arranged time within 24hrs after drop-off.

The drop off/pick-up fee is:
- $65 for deliveries within a radius of 15km from our kitchen
- $80 for deliveries within a radius between 15km and 30km from our kitchen

- $100 for deliveries within a radius between 30km and 40km from our kitchen

- Outside a 40km radius: by arrangement

We will aim to do all pick-ups the following weekday morning, however if you require pick-up on the same day as your order was delivered this incurs an additional $25 fee.

The SFC will endeavour to deliver your order right on your requested time, however in some circumstances your order may arrive slightly earlier than planned due to multiple deliveries. This will be communicated with you.