Frequently Asked Questions:
We're here to help. If your answer isn't on this page, get in touch. We'd love to hear from you.
How is the food presented on delivery?
Our staff will arrive with the food 90% complete and ready to go, with just a few finishing touches left to do on site. Set-up and presentation time is included free of charge; this usually takes between 2 and 20 minutes depending on what the order is.
Do you provide plates, bowls and cutlery?
Yes we do. We provide reusable plates, bowls, cutlery and reusable napkins. The majority of our menu is designed to be finger food so often just reusable napkins are all that is needed. We will communicate this with you before your event and work with you to meet your needs.
What about drinking glasses?
Yes - them too! For all of our drinking sations we will provide the appropriate reusable glasses/mugs. If you would to hire extra, our prices are at the bottom of the 'Catering Menu' page.
Can you provide wait staff for our event?
Is all food on your menu vegan?
Yes - all of our food is vegan. No animal products are used throughout our menu.
Do you provide gluten free options and cater for other dietary requirements?
What is your delivery fee?
Do you provide discounts for large orders?
Yes, we do particularly for large quantities of the same item. Please contact us for a quote.
Is there a minimum requirement on numbers or quantities?
Yes, on week days there is a minimum spend of $250 and on weekends it is $350 (before GST).
How far in advance do I need to order?
This is completely up to you - we do ask that you place your order at least 5 days before the event, however this means you’re running the risk of your date becoming unavailable due to other bookings!
How do I pay and what are your payment terms?
What is your cancellation policy?
- In the case of cancellations notified between six (6) and fourty (40) business days’ notice, The SFC will refund 75% of the total amount to the customer to cover any ingredients already bought and to cover lost sales.