How is the food presented on delivery?
Our staff will arrive with the food 90% complete and ready to go, with just a few finishing touches left to do on site. Set-up and presentation time is included free of charge; this usually takes between 2 and 20 minutes depending on what the order is.
Do you provide plates, bowls and cutlery?
Yes we do. We provide reusable plates, bowls, cutlery and reusable napkins. The majority of our menu is designed to be finger food so often just reusable napkins are all that is needed. We will communicate this with you before your event and work with you to meet your needs.
We also provide reusable woodem serving boards/trays to serve food on. All of these we will take away with us and sanitized after uses, in order to to minimise waste and reduce environmental impact.
What about drinking glasses?
Yes - them too! For all of our drinking sations we will provide the appropriate reusable glasses/mugs. If you would to hire extra, our prices are at the bottom of the 'Catering Menu' page.
Can you provide wait staff for our event?
Yes we sure do. Here's what we can offer:
Wait staff: $30 per hour (minimum 3 hours)
On-site chef to continuously prepare food: $35 per hour (minimum 3 hours)
Is all food on your menu vegan?
Yes - all of our food is vegan. No animal products are used throughout our menu.
Do you provide gluten free options and cater for other dietary requirements?
We are more than happy to cater for any food intolerances such as gluten, nuts, soy, eggs etc.
However if it is more than an intolerance, and instead a severe allergy, unfortunately we cannot cater for this as everything is made in the same kitchen, and whilst every effort is made to keep your order free from communicated allergies we cannot 100% guarantee that every trace of the allergy will be removed.
Many of our menu items are either naturally gluten-free, or are able to come in a gluten-free option, including our multi-grain buns and slider buns.
Please let our team know what your dietary requirement(s) are, and for how many people, and we will try our best to ensure your needs are met.
What is your delivery fee?
Delivery fees are as follows:
- $35 for deliveries within a radius of 15km from our kitchen (Crummer Rd, Grey Lynn)
- $50 for deliveries within a radius between 15km and 30km from our kitchen
- $60 for deliveries within a radius between 30km and 40km from our kitchen
- Outside a 40km radius: by arrangement
This includes pick-up of the reusable tableware/platters, which will be arranged for an appropriate time within 24hrs after drop-off.
Do you provide discounts for large orders?
Yes, we do particularly for large quantities of the same item. Please contact us for a quote.
Is there a minimum requirement on numbers or quantities?
Yes, on week days there is a minimum spend of $250 and on weekends it is $350 (before GST).
How far in advance do I need to order?
This is completely up to you - we do ask that you place your order at least 5 days before the event, however this means you’re running the risk of your date becoming unavailable due to other bookings!
We recommend sending us an email just to let us know what date your event is on and we'll pencil you in.
How do I pay and what are your payment terms?
We will send you an invoice and you are able to pay by online banking (direct debit) or cash.
A 50% deposit is required to confirm your booking and secure the date.
Unless you have registered for a commercial account, we require full payment prior to your receiving your order unless prior arrangements have been made. Corporate accounts are invoiced weekly and full payment is due within 30 days of invoice date.
Please note that all prices are exclusive of delivery and GST.
What is your cancellation policy?
Once your 50% deposit has been received and your catering is booked in, it is likely that we will be turning down other catering requests for that day. Because of this, we have a firm cancellation policy. The following charges will be made for cancellation:
- In the case of cancellations notified fourty (40) business days or more, The SFC will refund the full amount paid.
- In the case of cancellations notified between six (6) and fourty (40) business days’ notice, The SFC will refund 75% of the total amount to the customer to cover any ingredients already bought and to cover lost sales.
- In the case of a cancellation notified five (5) business days or less notice, The SFC will retain the full amount paid to cover food loss and lost sales.